iPhone and iPad · App Store
Support
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We are Outlane Games, the small team behind King Dies Rich. Here is how to reach us, and the answers to what we are asked most.
Write to hi@outlanegames.com
Tell us your device, the game's version (in Settings) and what happened. We answer within two working days, and look into reports of a name within 24 hours.
Purchases
- A purchase did not arrive. Open the game again while online: an unfinished purchase is delivered by itself. If it still has not come, write to us with the order ID from your receipt.
- A refund. Refunds are Apple's to give: ask at reportaproblem.apple.com.
- Prices. Every price in the game is the App Store's, in your currency. There are no subscriptions: nothing renews by itself.
Your progress
- Keeping it safe. Open Settings → Save my progress and give your email: your kingdom is then kept under it, and signing in on another device brings it there. Your device's own backups keep it too.
- Deleting your account. Settings → Progress saved → Delete account deletes your email and the copy of your kingdom at once.
- Starting again. Settings → Reset progress.
Report a name, or block a king
In King of Kings, tap a king: his card has Report name, which tells us of it, and Block, which hides his name from you. You can also write to us with the name and the week you saw it. We look into every report within 24 hours, and remove a name that breaks our rules.
Privacy
How the game handles your data, and every choice you have, is in our Privacy Policy. The rules of the game are in our Terms of Use.